Secure Ordering & Payment Options
I accept PayPal, Venmo, credit card, or cash. Cash accepted for local pick up only.
Returns & Refunds/ Shop Policies
All of my products are hand-made by me. Each piece is one of a kind and will vary slightly with unique variations and imperfections. These unique attributes add distinct personality and charm and should be expected.
If for any reason you are not satisfied with your order please contact me within 7 days and I will do my best to resolve the matter. If a mistake was made by me or there is an issue with the construction of the item I will replace it or make it right. As a small business I am unable to do refunds for a change of heart but will do my best to work with you to resolve any issues.
Frequently Asked Questions
How do I place an order?
Right here on our website. If you have any questions, please feel free to reach out.
Do you take custom orders?
Yes! Please reach out to get the conversation started and I’ll do my best to help your vision come to life.
If I'm local, can I pick up my order?
Absolutely! If you would like to save on shipping and pick up your order I am happy to arrange that.
How much does shipping cost?
Shipping varies depending on the size and weight of the order. The average cost is between $8-$12 but is beyond my control.
How quickly will my order ship?
Items will ship within 2-4 days of completed order unless otherwise noted. Sugar and Dirt Designs cannot be responsible for undelivered or damaged items or transit times, which is the responsibility of the carrier. I will provide you with tracking information. Keep in mind that shipping times can be longer during the holiday season.
How are the pieces shipped?
All items are packaged with care via USPS or UPS.
Do you do rush orders?
If you need your order right away, email me at firstname.lastname@example.org prior to submitting your order and I will do my best to accommodate you!
Will shipping be cheaper if I order multiple items?
I will do my best to ship your items as safely and economically as possible!
Can I cancel my order?
If you wish to cancel an order, you must do so within 24 hours of your purchase. To cancel, email me at email@example.com.